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Frequently Asked Questions 🤔

What are SmartSweets sweetened with?

SmartSweets are sweetened with plant-based, non-gmo stevia. Stevia is a low-glycemic sweetener extracted from leaves of the Stevia Rebaudiana plant. It provides great tasting calorie-free sweetness. We proudly use no sugar alcohols or artificial sweeteners in SmartSweets. 

How is there 28g of fiber in every bag? Where does it come from?

SmartSweets gummies are packed with natural and GMO-free fibre from plant-based chicory root and tapioca! Both are soluble fibre sources that keep your insides healthy, while slowing the digestion of our candy, allowing you to feel fuller longer.

Are SmartSweets non-GMO, gluten-free and allergen friendly?

Yes! SmartSweets ingredients are proudly non-GMO, gluten-free and allergen friendly. Our products are made in a dedicated gluten, peanut, tree-nut, dairy, soy and casein free-facility.

What is Carnauba Wax?

Great question! Carnauba Wax is a natural renewable resource used as a coating for our gummy bears. It is grown in Brazil and is harvested from the leaves of the Carnauba palm. The wax is harvested using traditional procedures that doesn't damage the trees. Fun fact: the use of carnauba wax creates an economic incentive to keep the trees standing.

Once opened, how long do SmartSweets last?

We proudly have no preservatives or additives in SmartSweets. Because our products are made with natural ingredients with no preservatives or additives, once opened SmartSweets will begin to harden if left exposed to air. When sealed, SmartSweets are shelf-stable for 1 year.

Are SmartSweets plant-based?

Our Fruity and Sour Gummy Bears both contain gelatin, but with our plant-based products, we decided to kick gelatin too! Creating the first ever 100% plant based #KickSugar candy- Sweet Fish, Sour Blast Buddies & Peach RIngs! 

Are SmartSweets kosher?

Our Fruity Gummy Bears and Sour Gummy Bears both contain pork based gelatin, and our Sweet Fish, Sour Blast Buddies & Peach Rings are gelatin free (pork free) but not kosher.

Does your candy impact blood sugar levels?

We know everyones' bodies function differently, so blood sugar response is very individual. We encourage you to chat with your doctor if you have any questions about your blood sugar response. We are consistently iterating to create the best possible candy for you. After hearing tribe feedback about varying blood sugar response, we began recipe testing new formulas to improve the experience for all. Our evolution will be launching early 2020! We are committed to relentlessly researching, testing, and choosing the most advanced, natural ingredients that allow us to continue to deliver creating delicious candy that you can feel good about.

Are SmartSweets keto or diabetic friendly?

While our candy works for many people on many diets, we do not claim to be diabetic, or keto-friendly, and encourage you to try SmartSweets and determine what works best with your dietary requirements.

How do you choose what ingredients to use in SmartSweets products?

Everything is informed by our mission to Kick Sugar. We are committed to using nothing artificial and all of our ingredients are non GMO. As the food world evolves we are constantly iterating looking for new ways to offer you the best #KickSugar candy possible. Stay tuned for sweet innovations coming your way!

Do you ship to Alaska and Hawaii?

Unfortunately due to shipping costs we are unable to ship to Alaska and Hawaii. We currently ship to continental US (SmartSweets.com) and Canada (SmartSweets.ca).

Do you ship overseas?

We currently ship to continental US (SmartSweets.com) and Canada (SmartSweets.ca). Vitasave.ca & Vitacost.com both ship SmartSweets internationally - check it out!

What is a subscription?

When you check out using the "subscription option" you are making an advanced payment schedule in order to receive your #KickSugar candy fix on a predetermined date every 30 days. You can make a subscription for any 12 pack of your favorite sweets (or sours! 😉).

Can I cancel at any time?

Your subscription can be edited or cancelled anytime before you receive your "recurring order charge confirmation" email that should arrive in your inbox 3 days before your card on file is charged. This email confirms that your card on file has been charged and your new #KickSugar candy stash is now being processed to ship to it's new home. Once your sweet delivery has processed for shipment, we can no longer cancel or modify.

How do I modify or cancel my subscription?

To review your subscription you are required to login to your account. On your account homepage "Manage Subscriptions" text is located on the left side under your name/email. Click "Manage Subscription" to review frequency of delivery, next charge date & options to edit or cancel subscription.

When can I modify or cancel subscription?

You'll get an email 3 days before your card on file is charged to notify you that the sweetest part of the month is approaching! This is the perfect time to modify or cancel your subscription as needed by clicking the link inside the email re "Manage your subscription". Changes can no longer be made after your order is processed.

How do I login to my account?

Click the menu icon on the top right hand side of the homepage for the "login" option to appear. Click "login" and fill in your email and password. If you don't have a #KickSugar account click "register" to create an account. If you forgot your password click "forgot your password?" and an email prompting you to reset your password will appear in your inbox within a couple minutes (check your spam if it's not showing up!).  

How do I change my address on my account?

Login to your account (see "how do I login to my account" if your unsure how to do this), select "View Addresses" to edit and delete existing an address, or add a new address. Keeping up to date information allows for faster checkout & ensures that your sweets make it safely to their new home 😊.

How do I update my credit card on my account?

For regular orders we don't store any credit card information on file. For subscription orders, login to your account (see "how do I login to my account" if your unsure how to do this!), select "manage subscriptions" on top left corner, select "billing information" and update card on file & billing address.

What are the benefits of creating an account?

Your account is your one stop shop to review order history, update credit card information, update billing & shipping address, and manage your subscriptions 🙌

Does SmartSweets Send Samples?

Unfortunately at this time we are not able to offer samples, however we do often host giveaway for a chance to win some of our #KickSugar candy! Be sure to follow us on social @SmartSweets to be the first to know when we launch a giveaway!

Do you offer any other size packages? (i.e. funsize, bulk packs etc)

Currently, we only sell in pouches of 50g or a carton of 12 (50g pouches) but stay tuned as we are excited to be able to offer different size packages in the future!

I'm a Blogger/Influencer and I'd love to work with SmartSweets!

We love hearing from SmartSweets lovers, and from people who are passionate about spreading #kicksugar sweetness in their community! Feel free to start sharing with #SmartSweets and tagging @SmartSweets posts. Go here https://www.smartsweets.ca/pages/smartsquad-ambassadors to complete the 5-10 min application form for collaboration opportunities.